Question 1

How does booking directly work?

Accepted Answer

Pick your property, choose your dates, and check out securely with a credit or debit card. You'll receive an instant confirmation email with your booking details. No account or app required.

Question 2

Is it safe to pay on this site?

Accepted Answer

Yes. All payments are processed by Stripe, the same payment infrastructure used by Amazon, Google, and thousands of other businesses. We never see or store your card number.

Question 3

Why is it cheaper to book here than on AirBnB?

Accepted Answer

AirBnB charges guests a service fee of 10–14% on top of the nightly rate. When you book directly with us, that fee disappears entirely. Same property, same hosts, lower price.

Question 4

When am I charged?

Accepted Answer

You are charged the full amount at the time of booking. There are no hidden fees or surprise charges.

Question 5

What forms of payment do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) through Stripe.

Question 6

What are the check-in and check-out times?

Accepted Answer

Check-in is at 3:00 PM and check-out is at 11:00 AM. If you need early check-in or late check-out, contact us and we'll do our best to accommodate.

Question 7

How do I access the property?

Accepted Answer

You'll receive detailed check-in instructions — including the address, access code, WiFi password, and parking info — via email at 2:00 PM on your check-in day.

Question 8

Is there someone available if I have an issue during my stay?

Accepted Answer

Yes. We're a small, hands-on operation and respond to messages personally. You can reach us by email or phone any time during your stay.

Question 9

What is the cancellation policy?

Accepted Answer

Cancel 14 or more days before check-in for a full refund (minus a 3% payment processing fee). Cancel 7–13 days before check-in for a 50% refund of the nightly subtotal. Cancellations within 7 days of check-in are non-refundable.

Question 10

How do I cancel a booking?

Accepted Answer

Visit the "Manage My Booking" page, enter your booking reference and email, and you can cancel from there. You'll see the exact refund amount before confirming.

Question 11

How long does a refund take?

Accepted Answer

Refunds are processed immediately through Stripe. Depending on your bank, it may take 5–10 business days to appear on your statement.

Question 12

Where are the properties located?

Accepted Answer

All of our properties are on Pittsburgh's North Side, on the hillside above downtown — minutes from Acrisure Stadium, PNC Park, PPG Paints Arena, and downtown Pittsburgh.

Question 13

Is parking available?

Accepted Answer

This depends on the property you're booking. Please refer to a particular property's listing for full information.

Question 14

Are the properties suitable for families?

Accepted Answer

Yes. Our properties are clean, well-maintained, and fully equipped. That said, they are urban apartments without childproofing. Families with young children are welcome but should plan accordingly.

Question 15

What amenities are included?

Accepted Answer

Every property includes WiFi, either a fully stocked kitchen or a kitchenette, washer/dryer, linens and towels, toiletries, and climate control. Individual properties have additional amenities like copper cookware, espresso machines, or dedicated workspaces — check each listing for the full list.

Question 16

Is there a minimum stay?

Accepted Answer

The minimum stay varies by date — typically 2 nights for near-term bookings and up to 5 nights for dates further out. Shorter gaps between existing bookings may allow 1-night stays. The booking calendar shows the exact minimum for your selected dates.

Question 17

Are pets allowed?

Accepted Answer

Pets are not permitted at any of our properties. This ensures a clean, allergen-free environment for all guests.

Question 18

Who runs LPMG?

Accepted Answer

LPMG is a small, husband-and-wife operation. We personally renovated, furnished, and lived in each property before renting it out. When you book with us, you're dealing directly with the owners — not a management company.

Question 19

Do you have reviews?

Accepted Answer

Yes. We built our track record on AirBnB over several years and earned hundreds of 5-star reviews. You can see guest reviews on each property page.

Question 20

How do I contact you?

Accepted Answer

Email us at contact@lindenpmg.com or call +1 (412) 238-2204. We're real people and we respond quickly.

Frequently Asked Questions

Booking & Payments

Check-in & Check-out

Cancellations & Refunds

The Properties

About Us

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