Privacy Policy

1. Who We Are

LPMG LLC ("LPMG", "we", "us", or "our") operates the direct booking website at lindenpmg.com for short-term rental properties located in Pittsburgh, PA. You can reach us at contact@lindenpmg.com.

2. Information We Collect

We collect information you provide directly when making a booking:

• Full name, email address, and phone number
• Check-in and check-out dates, number of guests
• Special requests you choose to include
• Payment information — processed securely by Stripe; we never store card details

We also automatically collect basic usage data through Vercel Analytics (page views, referrer, browser type). This data is aggregated and contains no personally identifiable information.

3. How We Use Your Information

• To process and confirm your booking
• To send booking confirmation and check-in information to your email address
• To communicate with you about your reservation
• To prevent double-bookings by syncing with our calendar systems
• To improve our website and services using aggregated analytics

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Third-Party Services

We use the following third-party services to operate our platform:

• Stripe — payment processing. Subject to the Stripe Privacy Policy.
• Resend — transactional email delivery.
• Neon — database hosting. Your booking data is stored on Neon's secure PostgreSQL infrastructure.
• Vercel — website hosting and analytics.
• PriceLabs — dynamic pricing data used to determine nightly rates. No guest data is transmitted to this service.

5. Cookies

We do not use tracking cookies. Vercel Analytics operates without cookies and without collecting personally identifiable information. Stripe may set cookies necessary for secure payment processing.

6. Data Retention

Booking records are retained for a minimum of 7 years for accounting and tax purposes. You may request deletion of your personal data by emailing us, subject to our legal retention obligations.

7. Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us at contact@lindenpmg.com. We will respond within 30 days.

8. Security

All data is transmitted over HTTPS. Payment data is handled exclusively by Stripe and never touches our servers. We use industry-standard security practices to protect information stored in our database.

9. Changes to This Policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact

Questions about this Privacy Policy? Contact us at contact@lindenpmg.com.